All notifications are sent via email. In most cases, messages go to the email you used to log in, or supplied when placing the order. However, under certain circumstances we may also contact the email associated with your payment method (i.e., PayPal), if different.

You can specify a secondary email address for delivery notifications if desired. Go to your Account > Settings page and enter the address(es) in the Additional emails for transcript delivery field. Your secondary email(s) will receive delivery messages only; all other notifications regarding your order will go to your login email only.

Pro tip: Set up automatic distribution of your transcripts by entering the email address of a mailing list as your secondary delivery email!

And of course you can always log into your account to check on the progress of your orders, apply upgrades, download completed transcripts, and more.

⬅ FAQ