Basic Info
What is transcription?Do you have a sample transcript?
What languages does CastingWords transcribe?
What does it mean that you crowdsource transcription?
Do you guarantee confidentiality / do you sign NDAs?
Does CastingWords transcribe special content such as song lyrics or commercial breaks?
Does CastingWords transcribe onscreen content in videos?
What is CastingWords?
Do you transcribe sermons?
Do you transcribe focus groups?
Do you transcribe market research audio/video?
Do you transcribe YouTube videos?
Files and Formats
What file formats does CastingWords accept?How is my transcript delivered? What is the file format?
How do I convert my WAV file to MP3 format?
Do you accept downloads from third-party file sites such as YouSendIt?
Can I upload my files via FTP?
Can I upload my files via Dropbox?
Podcasts and Feeds
What kinds of feeds are supported / what kinds of enclosures do you accept?How can I set up a subscription for my RSS feed?
How do subscriptions work?
Can you transcribe something that was already in my feed before I added it?
How do I stop a subscription?
What if there is a problem with my feed?
Pricing and Turnaround
What is your guarantee policy for 1-Day and 1-Week orders?Why can't you guarantee turnaround on longer files?
What influences turnaround?
Is the price really per minute of audio?
What forms of payment does CastingWords accept?
What is your refund policy?
Timestamps, Subtitles, and Captions
What's the difference between timestamps, subtitles, and captions?What subtitle and caption formats do you offer?
How are your subtitles and captions produced?
OK, I have my subtitles/captions. How do I sync them to my video?
Upgrades and Extras
Do you transcribe verbatim?What are the minimum standards for audio quality?
What is meant by difficult audio quality?
How many speakers are too many?
Can I speed up my order or add upgrades after the fact?
What are timing upgrades?
Using the Site
How do corporate accounts work?What kinds of notifications will I receive?
What is the "Notes" field for?
How can I get help?
Are you hiring transcribers? And what other kinds of jobs do you have?